Прогноз снега в Ski Wentworth

This is the most irresponsible business I've ever seen. On Saturday I arrived to pick the ski equipment I had pre-booked on their website only to be told after a 40 minute wait that they didn't have any poles left. I was confused and explained that I had pre-booked and already paid for them. No apology, explanation or attempt at resolution was offered; they just barked at me that I could take the skis without the poles, or go home. I've never seen such ignorant staff in a public service business in my whole life. I understand that workers can get overwhelmed on a busy day, but for goodness sake, you have to take responsibility for your reservation mistakes, and train your staff not to be so disrespectful!